Support
A question, a problem, or an idea? We read every email.
Email ussupport@aurelwallet.comQuestions
Is Aurel free?
Yes. Get it on Google Play.
Is there an iPhone app?
Not yet. Aurel is on Android for now.
Does Aurel see my messages?
Plugins read your bank and mobile money texts on your phone. The messages never leave it. Only the transactions you choose to save are synced.
Why does a plugin ask to read my SMS?
So it can fill in transactions from your bank and mobile money texts, and you don't have to type them. It only reads texts from the senders it lists. Notification access is a second way to catch the same texts. You can turn either off at any time in your phone's settings.
Which banks and mobile money services can Aurel read?
The Plugins page in the app shows them all. Missing yours? Write to us at support@aurelwallet.com.
A message wasn't read correctly
It's usually because the bank changed how the message is worded. Copy the details from the Inbox and send them to support@aurelwallet.com. Once we've fixed it, the message is read again by itself.
Does Aurel work offline?
Yes. Everything is saved on your phone first and synced when you're back online.
Can I use Aurel on more than one phone?
Yes. Sign in on each phone and your money stays in sync between them.
I forgot my password
Tap Forgot password on the sign-in screen and Aurel emails you a code to set a new one.
I can't get my two-factor code
If you use an authenticator app, sign in with one of your recovery codes. If you can't, write to us from your account's email address at support@aurelwallet.com.
How do I get my data out?
In the app, go to Settings → Export data. You get a CSV, an Excel file or a PDF statement.
How do I delete my account?
In the app: Profile → Delete account. Can't sign in? Here's how.
More answers are in the app, under Help in the side menu.